1. Booking:
A deposit of approximately 35% of the service and/or property rental must be paid on booking by money order, credit card or wire transfer. No contract with us will exist until we have received the deposit, specifying the exact nature of the service, and we have subsequently confirmed your booking. Should you later cancel, cancellation charges will become payable in accordance with paragraph 3. We reserve the right to refuse a booking without a given reason. When applicable, it is understood that this contract satisfies transitory housing needs only and that the contract automatically expires at the end of the rental period as stated on the Booking Form.
2. Payment of the Balance:
The balance due reflected on the Confirmation/Invoice must be paid at least 30 days before arrival or as per agreed in the contract. If the balance is not received by us by the due date, we shall be entitled to cancel the booking without prejudice to our claim for cancellation charges and to retain the deposit. For bookings made within 30 days of arrival date, you will be required to pay the full cost at the time of booking or as per agreed in the contract.
3. Cancellation by Guest:
If you cancel all or any part of your booking, or the booking is cancelled by us due to non-payment, then we shall be entitled to the following percentage of the cost:
If the villa or apartment cancellation is after 10 days after payment of initial deposit, then we are entitled to the total initial deposit.
If the villa or apartment cancellation is within 30 days before arrival then we are entitled to 100% of costs.
Cancellation must be received by us in writing.
4. Alterations and Cancellations by us:
Though it is very unlikely we will have to make any changes to confirmed arrangements, but if for any reason beyond our control, (for example earthquake, fire, flooding) we are unable to provide you with the service you have booked, we reserve the right to transfer you to a similar or better service (property, tour, etc.). We will not be liable for any further obligations or claims by you.
5. Number of Persons:
Only those persons listed on the Booking Form may use the property. In the case of a property rental, the number of people must not exceed the number of sleeping places indicated in the Property Listing. Infants in portable cribs can sometimes be accommodated over and above the number of persons permitted but this must be explicitly agreed to in advance before balance payment is due. Should the key holder find any violations to this clause, it is totally up to her/his discretion to ask you to vacate the house without compensation.
6. Security Deposits:
Security Deposits are due on many of the properties and/or service. This amount is determined by the owner and/or service holder and is required in local currency upon your arrival (in Italy that would be EUROs). The Security Deposit covers the cost of any damage or breakages during your use of the service or your stay to the property and its contents, inside and outside, excluding normal wear. Judgment as to the condition of the property is left to the sole discretion of the owner. This amount, less any applicable claims (see paragraph below), will be returned to you upon departure and/or end of service. Should the damages exceed the Security Deposit amount, you agree to pay the additional charges on demand.
7. Complaints:
Descriptions on the web site and written material are made in good faith. However, we decline responsibility for any modifications made by the owners, services and our agents without our knowledge. We also do not accept responsibility for the breakdown of the supply of utilities or other essential services though we will, through our local agents, use our best efforts to arrange for these problems to be solved. If you have any problems during your stay, please phone the numbers provided on your voucher.
Complaints lodged at the end of the rental period and/or service will not be taken into consideration.
Should you abandon the property or service without authorization from owner, key holder, property representative, service representative and our agents you will lose all rights to compensation.
8. Behavior:
The person signing the Booking Form is responsible for the correct and decent behavior of his/her party. Should the person and his/her party behave in such a manner that is not acceptable by civilized standards, the owner, key holder, property representative, service representative and our agents may ask the person and his/her party to vacate the house and / or service without compensation.
9. Liability:
You and your party hold the rental agency, owner, key holder, property representative, service representative and our agents harmless from and against any and all liability arising out of or in any way connected with your use and occupancy of the property, including injuries, damages or losses from fire, theft or criminal activity. Discover Tuscany and the property owner and our agents are never liable for consequential damages.
10. Jurisdiction:
This contract is governed by the laws of Italy. Courts in Florence, Tuscany, Italy have exclusive jurisdiction over any claims, disputes or other matters in question between the parties. In the event of litigation, you agree that you will also be responsible for paying the rental agency reasonable attorney’s fees.
11. Privacy Policy
We understand that making purchases online involves a great deal of trust on your part; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personally identifiable information ("PII") you provide us. (PII includes information that can be linked to a specific individual, such as name, address, phone number, or e-mail address.) As a visitor to our web site, www.discovertuscany-villas.com, you have the right to understand our information privacy practices prior to providing Discover Tuscany with any of your PII.
What information we collect from you ?
Discover Tuscany only collects PII that you voluntarily provide to us.
How we use your information ?
Discover Tuscany uses your PII for the purposes of responding to and processing your requests for Discover Tuscany travel products and services.
Who we share your information with ?
Discover Tuscany will only share your PII with our authorized service providers that perform certain services or functions on our behalf or as required by law. Discover Tuscany does not sell or rent your PII to anyone.
How you can control the use of your information?
Discover Tuscany provides you with choice and control over the collection and use of your PII, as well as a means of updating, correcting, or removing any PII stored in your customer profile.
Important:
YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND UNDERSTAND THE RIGHTS, OBLIGATIONS, TERMS AND CONDITIONS SET FORTH HEREIN. BY SENDING THE INITIAL DEPOSIT or FULL AMOUNT, YOU EXPRESSLY CONSENT TO BE BOUND BY ITS TERMS AND CONDITIONS AND GRANT TO DISCOVER TUSCANY SRL THE RIGHTS SET FORTH HEREIN.
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